FAQ's
Welcome to our FAQ page! Do you have any questions or concerns? Here, we’ve compiled answers to some of the most common questions about Joyful Baby Goods and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support at info@joyfulbabygoods.com for assistance.
How long does it take for my order to arrive?
We typically process orders within 1-2 business days. Standard shipping within the United States takes an estimated 5-7 business days.
Do you offer international shipping?
Currently, we ship to addresses within the United States only. If you’re outside the U.S. and interested in our products, please contact us for more information.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s status and estimated delivery date.
What is your return policy?
We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.
How do I initiate a return?
To start a return, please contact our customer support team at info@joyfulbabygoods.com, and we will provide you with return instructions and, if applicable, a return authorization.
What is your refund process?
Once your return is received and approved, we will process your refund, typically within 7 to 10 business days. The refund will be applied to your original payment method.
What happens if my items arrive damaged?
In rare cases, items may arrive damaged or incorrect. If this happens, please contact our support team at info@joyfulbabygoods.com within 24 hours of receiving the package. Include photos, your order number, and a brief explanation of the issue. Our team will prioritize resolving the situation.
What payment methods do you accept?
We use Shopify Payment method, which includes major credit and debit cards such as Visa, MasterCard, and American Express, etc.
Is my payment information secure?
Yes, we prioritize the security of your payment information. We use Shopify Payments, which employs encryption and industry-standard security measures to protect your data.
Do you charge sales tax?
Applicable sales tax will be added to your order based on your shipping address and in accordance with state and local regulations.
