Soothing Otter Baby Plush Toy

Key Information

• Order Cut-Off Time: 2:00 pm PST
• Order Processing: 1-2 business days (Monday to Friday)
• Order Transit: 5-7 business days (Monday to Friday)
• Free Shipping in the USA on orders over $60

Shipping Process

After submitting your order, you’ll receive a confirmation email. Orders are processed within 1-2 business days (Monday to Friday). If placed before 2:00 pm PST, we’ll begin processing the same day. Once shipped, we’ll send tracking information to monitor your order’s journey. Shipping generally takes 5-7 business days (Monday to Friday). Free shipping is available for orders over $60 within the United States.

Cancellations

To cancel an order, please contact customer service within 8 hours of placing it.

Damaged or Incorrect Items

If your items arrive damaged or incorrect, we apologize for the inconvenience. Please take photos and reach out to us promptly so we can resolve the issue.

Delayed Deliveries

Occasionally, unforeseen delays (due to weather or peak seasons) may extend delivery times. If your package hasn’t arrived within 9 business days (Monday to Friday), please allow an additional 3 business days. If you still haven’t received it, contact our customer service for assistance.

Contact Information

Joyful Baby Goods
Phone: +1 ‪(804) 552-1779‬
Email: info@joyfulbabygoods.com
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110

Summary

• 14 days to make a return
• 10 days to process refunds
• No restocking fees, no other hidden charges
• We will process refunds, and all return shipping costs are at our expense.

At Joyful Baby Goods, we value your satisfaction and want to ensure that your shopping experience is hassle-free. Please take a moment to familiarize yourself with our return and refund policy.

Returns

1. Eligibility:

   We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
   We don't accept returns for baby products.

2. Non-Returnable Items:

   Certain items are non-returnable, including but not limited to:

   • Personalized and custom-made products.

3. Return Process:

   To initiate a return, please contact our customer support team at info@joyfulbabygoods.com.
   For a return to be eligible, the item(s) must be in unused, unassembled, like-new condition, and returned in their original packaging within 30 days of delivery.

   No restocking fees, no charges. We will process refunds.

   You will receive a confirmation email once we receive your request, containing additional details about the process.

   Upon approval, you will receive return shipping labels and comprehensive instructions. Approved returns must be sent back before the 30-day return period expires.

   For returns via freight truck, we will need a photo from you before authorization. This can be a simple photo taken with your cell phone, serving as a "before" snapshot in case of any transit damage.

   Ensure your return is well-packaged in both the original outer and inner packaging to minimize damage, and include all original parts, manuals, pieces, packing slips, etc.

   All returned items are subject to inspection before a refund is issued.

4. Return Shipping:

   Customers are responsible for the cost of return shipping unless the return is a result of our error. In that case, we will provide a prepaid return label.

Refunds

1. Refund Processing:

   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

   If approved, you’ll be automatically refunded on your original payment method within 10 business days.

   If more than 15 business days have passed since we’ve approved your return, refund, or exchange, please contact us via email at info@joyfulbabygoods.com or call us at +1 ‪(804) 552-1779‬ during business hours.

2. Late or Missing Refunds:

   If you haven’t received your refund within the expected timeframe, please check your bank account, contact your credit card company, or your payment provider. It may take some time before your refund is officially posted.

3. Exchanges:

   If you wish to exchange your product for a different one, you are welcome to do so.

   Please note, if the need for a return or exchange is due to an error on our part or defective products, you will not incur any additional charges. We value your business and strive to ensure a smooth and fair exchange process.

   Note: While we do our utmost to ensure timely delivery, occasionally delays may occur due to factors beyond our control. We appreciate your understanding and patience in these instances.

4. Cancellations

   If you decide to cancel your order, please contact our customer service within 8 hours of placing the order.

5. Damaged or Incorrect Items

   Sometimes items get damaged during transportation, or we may send you an incorrect item. We sincerely apologize if this occurs. If that happens, please take pictures and contact us as soon as possible to resolve the situation.

Contact Information:

• Phone: +1 ‪(804) 552-1779‬
• Email: info@joyfulbabygoods.com
• Business Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110